Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.

You can find our e-mail address in the imprint.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

However, the law on alternative dispute resolution in consumer matters requires that we nevertheless point you to a consumer arbitration board that is responsible for you:

General Consumer Arbitration Board of the Centre for Arbitration e. V.

Strassburger Str. 8
77694 Kehl

Internet: www.verbraucher-schlichter.de